Terms and conditions

Article 1 – Scope of Application

These general terms and conditions apply to all offers, commitments, and agreements with MdF Mobility C.A., unless otherwise communicated in writing.

These conditions are considered formally and expressly accepted by our customers.

Article 2 – Offers

Offers and prices from MdF Mobility C.A. are always non-binding. The quotations are based on information provided by the customer and are valid for up to 7 days after issuance. If the actual quantities or circumstances during the service performance deviate from those specified in the agreement, a price adjustment will occur.

MdF Mobility C.A. revises its general rates annually on January 1st. The rates invoiced to the customer can be increased by a percentage corresponding to the increase in general rates as of that date.

Article 3 – Conditions

You have the right to cancel free of charge up to 2 days before transportation. Last-minute bookings (48 hours) are not covered by this condition.

In the event of cancellation within 48 hours before the scheduled start of your transportation, half of the total amount will be charged. In case of cancellation less than 8 hours before the reserved time or a no-show, you are required to settle the full transportation cost.

Article 4 – Complaints

All complaints regarding invoices or services must be made in writing by registered mail within 7 days after the invoice date.

These general terms and conditions may be amended by MdF Mobility C.A. at any time and are directly available on MdF Mobility.be.

Amended general terms and conditions apply immediately.

Article 5 – Liability

MdF Mobility C.A. is insured for all its clients from door to door.

The transport is the responsibility of the customer, but MdF Mobility C.A. does its utmost to timely bring individuals or goods to their destination. However, MdF Mobility C.A. cannot be held liable for the non-timely delivery of individuals or goods at the specified time and location, regardless of the type of damage caused. Our liability will in all cases be limited to the maximum invoice amount, irrespective of the extent of directly ascertainable damage. Indirect damages are not eligible for compensation.

MdF Mobility C.A. is in no event liable for damages caused by us or by force majeure.

Article 6 – Payment

All clients are required to pay after receipt of the invoice and within the specified due date. If the client is required to pay in cash at the start of the journey, they will be informed by letter prior to the journey.

In case of non-payment on the due date, a penalty of 15% is due automatically and without notice, with a minimum of 25 euros.

If MdF Mobility C.A. decides to assign the claim to a specialized third party, this agency will increase the claim by a penalty of 15% of the outstanding amount, with a minimum of 125€. All costs resulting from enforcing payment through amicable and legal means, including bailiff and attorney costs, will be fully passed on to the defaulting customer.

Article 7 – Cooperation Agreements

MdF Mobility C.A. commits to consult with organizations with which a cooperation agreement is established. Conditions imposed by a cooperation agreement apply only within the framework of that agreement. Transportation activities or services that are separate from such an agreement are solely managed by MdF Mobility C.A.

Article 8 – Jurisdiction

These general terms and conditions are governed by Belgian law. All disputes are subject to the exclusive jurisdiction of the courts and the peace court at the registered office locations.

Any disputes will be submitted to the competent court.